PRESSURE WASHING SUPPLIES UK |
Delivery & Returns Policy
1. Delivery Charges
Delivery charges are calculated at checkout based on the weight, size and destination of the goods ordered. The total delivery cost will be shown before you confirm your order.
We deliver within the United Kingdom only.
2. Delivery Times
We aim to deliver stocked items within approximately 1 to 5 working days.
Some products advertised on our website are held in UK stock, while others are sourced as required. Delivery times for non-stock items can vary. If your order is urgent, please contact us before placing the order so that we can confirm availability and estimated lead time.
Where available, a faster courier service may be offered for urgent requirements. Additional charges may apply.
If an item is unavailable for immediate dispatch, we will contact you and, where appropriate, offer the option to wait, upgrade the shipping method, or cancel the order.
3. Special Order and Made-to-Order Items
Items that are specially sourced, built, assembled, cut to length, or otherwise prepared specifically for a customer may not be cancelled once the order has been accepted for processing.
Lead times for special-order goods are estimates only and may change due to supplier schedules, transport delays or other factors beyond our reasonable control.
If a special-order item is subject to a substantial delay and has not yet been dispatched or committed into production, we may, at our discretion, agree to cancellation.
4. Split Shipments
We may dispatch your order in more than one parcel and, where necessary, by different carriers. Where reasonably possible, we will try to notify you in advance.
5. Delivery Attempts
Most deliveries require a signature on receipt.
If delivery is attempted and no one is available to accept the goods, the courier may leave a calling card or provide instructions for rearrangement or collection. If the parcel is not collected or redelivery is not arranged within the courier’s timeframe, the goods may be returned to us.
If goods are returned to us following failed delivery, refusal of delivery, or non-collection, we reserve the right to charge further delivery costs before re-dispatching the order.
6. Risk and Inspection
For business orders, risk in the goods passes on delivery or attempted delivery, subject to our Terms and Conditions. For consumer purchases, risk normally passes when the goods come into the consumer’s physical possession.
You should inspect all goods as soon as reasonably possible after delivery. If the packaging appears damaged, this should be noted with the courier wherever possible.
If any item is missing, damaged or incorrect, please notify us promptly and provide full details, including photographs where available. Prompt reporting helps us investigate and resolve delivery issues quickly.
7. Returns Authorisation
No goods may be returned without prior authorisation from us.
Before sending any item back, you must contact us to request a Returns Authorisation number. Returns sent without prior authorisation may be refused or delayed.
We will provide the correct returns address when the returns authorisation is issued.
8. Consumer Returns and Cancellation Rights
If you are purchasing as a consumer, you may have a legal right to cancel your order within 14 days of receiving the goods, subject to statutory exceptions. If you wish to cancel, you must notify us within that period.
Once cancellation has been notified, you generally have a further period in which to return the goods. Returned goods should be unused except to the extent necessary to inspect them, and should be returned with reasonable care.
Unless we state otherwise, the cost of returning cancelled goods is the customer’s responsibility.
9. Business Returns
Orders placed for business purposes are not automatically eligible for cancellation or return if the goods are not faulty.
Any return of non-faulty goods for business customers is at our sole discretion. If we agree to accept a return, the goods must be unused, in their original packaging and in a condition suitable for resale.
We reserve the right to apply a reasonable restocking charge and to deduct any non-refundable carriage or direct return-related costs from the refund.
10. Faulty, Damaged or Incorrect Goods
If goods are received faulty, damaged or not as ordered, please contact us as soon as possible.
We may ask for photographs, serial numbers, batch details, or return of the goods for inspection before agreeing the appropriate remedy. Where a claim is accepted, we may repair, replace or refund the goods in accordance with the legal rights applying to the sale.
Where transit damage is reported, all packaging should be retained until the matter has been reviewed.
11. Condition of Returned Goods
Unless goods are being returned because they are faulty, damaged or supplied incorrectly, returned items must:
Returned goods remain your responsibility until received by us. We recommend using a tracked service.
Goods must be returned within the time period stated in the returns authorisation.
12. Non-Returnable Items
Unless faulty or otherwise required by law, we may refuse returns for:
13. Refunds
Where a refund is approved, it will be made to the original payment method wherever possible.
For approved business returns, any refund may be reduced to reflect applicable restocking charges, carriage costs, banking charges or other direct return-related expenses where permitted.
14. Repair and Warranty Returns
Where goods are returned for repair, warranty assessment or technical inspection, the customer is responsible for the cost of sending the goods to us unless we agree otherwise in writing.
15. Contact
If you need help with a delivery, return or repair, please contact us before sending any goods back so that we can provide the correct return instructions and authorisation details.
Privacy Policy
Pressure Washing Supplies UK
This Privacy Policy explains how Pressure Washing Supplies UK collects, uses, stores and protects personal information when you use this website, place an order, contact us, or otherwise interact with us.
This policy should be read together with our Terms and Conditions and our Delivery & Returns Policy.
1. Who We Are
Pressure Washing Supplies UK is an online store only. There is no trade counter, customer collection facility, or public access at this address.
Address: Unit 2B, Londonderry, Northallerton, DL7 9NB
Email: sales@pressurewashingsuppliesuk.co.uk
For the purposes of UK data protection law, we are the data controller for the personal information described in this policy.
2. The Information We Collect
We may collect and process the following categories of personal information:
2.1 Information you provide to us
This may include your name, billing address, delivery address, email address, telephone number, company name, payment-related details, and any information you include in emails, contact forms, returns requests or product enquiries.
2.2 Order and account information
When you place an order, we may keep details of the products ordered, transaction history, order value, delivery information, returns, refunds and related customer service records.
2.3 Technical and website usage information
We may collect information such as IP address, browser type, device information, pages viewed, referring website, and how you use our website. Some of this information may be collected using cookies or similar technologies.
3. How We Use Your Information
We use personal information to:
process and deliver orders;
take payment and prevent fraudulent transactions;
communicate with you about your order, enquiry, return, repair or warranty issue;
provide customer support;
keep internal records of transactions and customer communications;
improve our website, products and services;
4. Lawful Bases for Processing
Under UK data protection law, we rely on one or more of the following lawful bases:
5. Who We Share Information With
We may share personal information where necessary with:
payment processors and payment service providers;
couriers and delivery service providers;
website hosting, e-commerce and IT service providers;
accountants, insurers, legal advisers and other professional advisers;
6. Marketing
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to make the website function properly, remember your preferences, help secure the website, and understand how visitors use the site.
Some cookies are strictly necessary for the website to work and do not require consent. Optional cookies, such as analytics or advertising-related cookies, should only be used where the appropriate consent has been obtained.
You can manage cookie choices through your browser settings and, where available, through our website cookie controls.
8. Payment Information
We do not ordinarily store full card payment details on our own systems. Online payments are processed through third-party payment providers using secure encrypted systems.
9. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to manage orders, maintain business records, deal with returns and warranty matters, and meet legal, tax and accounting obligations.
Retention periods may vary depending on the type of information and the reason we hold it. When information is no longer needed, we will delete it securely or anonymise it where appropriate.
10. Your Rights
Depending on the circumstances, you may have the right to:
be informed about how your data is used;
request access to the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
request deletion of your personal information;
ask us to restrict how we use your personal information;
object to certain types of processing;
These rights are not absolute and may be subject to legal exceptions. To exercise any of your rights, please contact us using the details in this policy.
11. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure or alteration.
However, no online system can be guaranteed to be completely secure, and you provide information to us at your own risk.
12. Third-Party Links
This website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we recommend that you read their privacy notices before submitting personal information to them.
13. Complaints
If you have concerns about how we use your personal information, please contact us first and we will try to resolve the issue.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Any revised version will be posted on this website and will apply from the date of publication.
15. Contact Us
If you have any questions about this Privacy Policy or would like to exercise your data rights, please contact:
Pressure Washing Supplies UK
Email: sales@pressurewashingsuppliesuk.co.uk
Address: Unit 2B, Londonderry, Northallerton, DL7 9NB
PRESSURE WASHING SUPPLIES UK |
Terms and Conditions
1. About Us
This website is operated by Pressure Washing Supplies UK.
Pressure Washing Supplies UK is an online store only. There is no trade counter, customer collection facility, or public access at this address.
Address: Unit 2B, Londonderry, Northallerton, DL7 9NB
Email: sales@pressurewashingsuppliesuk.co.uk
Throughout these Terms and Conditions, “we”, “us” and “our” refer to Pressure Washing Supplies UK. “You” and “your” refer to the website user or customer.
2. Use of This Website
We take reasonable care to ensure that the information on this website is accurate and up to date. However, product descriptions, specifications, images, pricing and availability may occasionally change or contain errors.
Your use of this website is at your own risk. We do not guarantee that the website will always be available, uninterrupted or free from errors. To the fullest extent permitted by law, we exclude liability for losses arising from reliance on website information, temporary website unavailability, or technical issues beyond our reasonable control.
3. Business and Consumer Sales
Our products are primarily intended for trade, industrial and commercial use. However, where we sell to a consumer, nothing in these Terms and Conditions is intended to affect any statutory rights that apply under UK law.
If you place an order in the course of business, you agree that the purchase is made for business purposes unless we expressly confirm otherwise in writing.
4. Product Suitability
It is your responsibility to ensure that any goods ordered are suitable for your intended application, including compatibility, specification, connection type, pressure rating, performance and operating conditions.
If you are unsure whether a product is suitable for your needs, you should contact us before ordering. We cannot accept responsibility where a product ordered by you proves unsuitable for the purpose you intended.
Products that have been used, fitted, altered or damaged after delivery may not be eligible for return unless faulty.
5. Orders and Contract Formation
Any order placed through this website is subject to our acceptance. An order acknowledgement or confirmation email does not mean that a binding contract has been formed.
A contract is formed only when the goods are dispatched, or, in the case of special-order, made-to-order or assembled items, when processing, sourcing, assembly or manufacture begins.
We reserve the right to refuse or cancel any order before dispatch, including where there is a pricing error, stock issue, suspected fraud, or any other valid commercial reason.
6. Product Descriptions and Images
We aim to describe products as accurately as possible. However, manufacturers may change design, finish, packaging or technical details without notice.
Product images are for illustration purposes only and may not exactly match the goods supplied. Minor variations in appearance, branding, finish or packaging do not necessarily mean the goods are incorrect or faulty.
Unless otherwise stated, all content on this website, including text, graphics and images, is owned by us or used under licence and must not be copied or reused without permission.
7. Pricing
All prices are shown in Pounds Sterling unless stated otherwise. VAT will be added at checkout where applicable.
We take reasonable care to ensure that pricing is correct. If a pricing error is identified before dispatch, we may contact you to ask whether you wish to continue at the correct price or cancel the order. If we cannot contact you, the order may be treated as cancelled and any payment received will be refunded.
8. Payment
Payment must be made using one of the payment methods shown on the website at the time of ordering.
We may also accept bank transfer, card payment by telephone, or approved account terms where agreed in advance.
All online payment transactions are processed using secure encrypted systems provided by third-party payment processors.
9. Delivery
Delivery charges are calculated at checkout based on the weight, dimensions and destination of the goods ordered.
We aim to deliver stocked items within the timescale shown on the website or advised at the time of ordering. Delivery times are estimates only and are not guaranteed.
Some products are held in UK stock, while others are sourced to order. If an item is not available for immediate dispatch, we will contact you and, where appropriate, offer the option to wait, proceed on the revised lead time, or cancel the order.
We may deliver an order in instalments or multiple packages where practical.
Risk in the goods passes in accordance with applicable law and our Delivery & Returns Policy.
10. Failed Delivery
If delivery cannot be completed because no one is available to receive the goods, or because the delivery information supplied was incorrect or incomplete, the courier may leave instructions for rearranging delivery or collection.
Where goods are returned to us due to failed delivery, refusal of delivery, or lack of collection, we reserve the right to charge additional carriage costs before re-dispatching the order.
11. Business Returns
For business customers, we are not obliged to accept returns of non-faulty goods unless agreed in writing in advance.
Where we agree to accept a business return, the goods must be unused, undamaged, in original packaging and in a condition suitable for resale. A reasonable restocking charge may apply. Delivery charges are non-refundable unless required by law.
We may refuse returns for goods that have been used, fitted, specially ordered, cut to length, assembled to specification, or otherwise made non-resaleable.
12. Consumer Purchases
If you are purchasing as a consumer, you may have legal rights to cancel certain online orders and to return faulty, misdescribed or unsuitable goods in accordance with UK consumer law.
Where consumer cancellation rights apply, goods must be returned in accordance with the instructions we provide. You must take reasonable care of the goods while they are in your possession.
Nothing in these Terms and Conditions removes or restricts any statutory rights that apply to consumers.
13. Faulty, Damaged or Incorrect Goods
You should inspect goods as soon as reasonably possible after delivery.
If the goods are faulty, damaged or not what you ordered, please contact us promptly with full details and, where possible, photographs. We may ask you to return the goods for inspection, or we may arrange collection depending on the circumstances.
Where a valid fault claim is accepted, we may repair, replace or refund the item, depending on the product and the nature of the issue.
14. Warranty
Unless otherwise stated, many products supplied by us carry a manufacturer’s warranty or a 12-month return-to-base warranty against manufacturing defects.
This warranty does not cover fair wear and tear, consumable parts, seals, bearings, swivels, hoses, nozzles or similar items that are subject to normal use. It also does not cover damage caused by misuse, neglect, poor installation, freezing, contamination, impact, chemical damage, or unauthorised repair or dismantling.
Goods used for hire, rental or loan purposes are not covered unless expressly stated otherwise.
Where a warranty claim is disputed, the product may need to be inspected by the manufacturer or an authorised assessment centre before a decision is made.
Unless agreed otherwise, the customer is responsible for the cost of returning goods for inspection, repair or warranty assessment.
15. Special Order, Made-to-Order and Cut-to-Length Goods
Goods specially sourced, assembled to order, manufactured to specification, cut to length, or otherwise obtained specifically for your order cannot normally be cancelled, exchanged or returned once processing has begun.
Estimated delivery times for such goods are approximate only and may change due to supplier schedules or transport delays beyond our reasonable control.
If a special-order item is substantially delayed and has not yet been dispatched or committed into production, we may, at our discretion, allow cancellation.
16. Limitation of Liability
Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded.
Subject to that, and to the fullest extent permitted by law, we shall not be liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity or loss of goodwill arising from business purchases.
Our total liability in connection with any order shall not exceed the price paid for the relevant goods, except where law requires otherwise.
17. Privacy
Your personal information will be handled in accordance with our Privacy Policy.
18. Changes to These Terms
We may update these Terms and Conditions from time to time by publishing a revised version on this website. The version in force at the time you place your order will apply to that order.
19. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any dispute arising in connection with the website or any order placed through it shall be subject to the jurisdiction of the courts of England and Wales.
