Privacy Policy

Pressure Washing Supplies UK

This Privacy Policy explains how Pressure Washing Supplies UK collects, uses, stores and protects personal information when you use this website, place an order, contact us, or otherwise interact with us.

This policy should be read together with our Terms and Conditions and our Delivery & Returns Policy.

1. Who We Are

Pressure Washing Supplies UK is an online store only. There is no trade counter, customer collection facility, or public access at this address.

Address: Unit 2B, Londonderry, Northallerton, DL7 9NB

Email: sales@pressurewashingsuppliesuk.co.uk

  • Company number: 17244362
  • VAT number: 520 6342 27

For the purposes of UK data protection law, we are the data controller for the personal information described in this policy.

2. The Information We Collect

We may collect and process the following categories of personal information:

2.1 Information you provide to us

This may include your name, billing address, delivery address, email address, telephone number, company name, payment-related details, and any information you include in emails, contact forms, returns requests or product enquiries.

2.2 Order and account information

When you place an order, we may keep details of the products ordered, transaction history, order value, delivery information, returns, refunds and related customer service records.

2.3 Technical and website usage information

We may collect information such as IP address, browser type, device information, pages viewed, referring website, and how you use our website. Some of this information may be collected using cookies or similar technologies.

3. How We Use Your Information

We use personal information to:

process and deliver orders;

take payment and prevent fraudulent transactions;

communicate with you about your order, enquiry, return, repair or warranty issue;

provide customer support;

keep internal records of transactions and customer communications;

improve our website, products and services;

  • comply with legal and regulatory obligations; and
  • send marketing messages where we are permitted to do so.

4. Lawful Bases for Processing

Under UK data protection law, we rely on one or more of the following lawful bases:

  • Contract: where processing is necessary to fulfil your order or take steps at your request before entering into a contract.
  • Legal obligation: where we must process information to comply with tax, accounting, consumer, fraud prevention or other legal requirements.
  • Legitimate interests: where processing is reasonably necessary for the operation, protection and improvement of our business, provided those interests are not overridden by your rights and freedoms.
  • Consent: where we rely on consent, such as for certain marketing or optional cookies, you may withdraw that consent at any time.

5. Who We Share Information With

We may share personal information where necessary with:

payment processors and payment service providers;

couriers and delivery service providers;

website hosting, e-commerce and IT service providers;

accountants, insurers, legal advisers and other professional advisers;

  • manufacturers or suppliers where needed to handle technical queries, warranty matters or product support; and
  • regulators, law enforcement bodies or other authorities where disclosure is required or permitted by law.
  • We do not sell your personal information to third parties.

6. Marketing

  • We may use your contact details to send service-related communications about your orders, deliveries, returns or account activity.
  • Where permitted by law, we may also send you marketing communications about products, offers or updates that may be relevant to you.
  • You can opt out of marketing communications at any time by using the unsubscribe option in the message or by contacting us directly.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to make the website function properly, remember your preferences, help secure the website, and understand how visitors use the site.

Some cookies are strictly necessary for the website to work and do not require consent. Optional cookies, such as analytics or advertising-related cookies, should only be used where the appropriate consent has been obtained.

You can manage cookie choices through your browser settings and, where available, through our website cookie controls.

8. Payment Information

We do not ordinarily store full card payment details on our own systems. Online payments are processed through third-party payment providers using secure encrypted systems.

  • Payment providers will process your personal information in accordance with their own privacy notices.

9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to manage orders, maintain business records, deal with returns and warranty matters, and meet legal, tax and accounting obligations.

Retention periods may vary depending on the type of information and the reason we hold it. When information is no longer needed, we will delete it securely or anonymise it where appropriate.

10. Your Rights

Depending on the circumstances, you may have the right to:

be informed about how your data is used;

request access to the personal information we hold about you;

ask us to correct inaccurate or incomplete information;

request deletion of your personal information;

ask us to restrict how we use your personal information;

object to certain types of processing;

  • request transfer of certain personal information to you or another provider; and
  • withdraw consent where we rely on consent.

These rights are not absolute and may be subject to legal exceptions. To exercise any of your rights, please contact us using the details in this policy.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure or alteration.

However, no online system can be guaranteed to be completely secure, and you provide information to us at your own risk.

12. Third-Party Links

This website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we recommend that you read their privacy notices before submitting personal information to them.

13. Complaints

If you have concerns about how we use your personal information, please contact us first and we will try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any revised version will be posted on this website and will apply from the date of publication.

15. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your data rights, please contact:

Pressure Washing Supplies UK

Email: sales@pressurewashingsuppliesuk.co.uk

Address: Unit 2B, Londonderry, Northallerton, DL7 9NB