PRESSURE WASHING SUPPLIES UK |
Delivery & Returns Policy
1. Delivery Charges
Delivery charges are calculated at checkout based on the weight, size and destination of the goods ordered. The total delivery cost will be shown before you confirm your order.
We deliver within the United Kingdom only.
2. Delivery Times
We aim to deliver stocked items within approximately 1 to 5 working days.
Some products advertised on our website are held in UK stock, while others are sourced as required. Delivery times for non-stock items can vary. If your order is urgent, please contact us before placing the order so that we can confirm availability and estimated lead time.
Where available, a faster courier service may be offered for urgent requirements. Additional charges may apply.
If an item is unavailable for immediate dispatch, we will contact you and, where appropriate, offer the option to wait, upgrade the shipping method, or cancel the order.
3. Special Order and Made-to-Order Items
Items that are specially sourced, built, assembled, cut to length, or otherwise prepared specifically for a customer may not be cancelled once the order has been accepted for processing.
Lead times for special-order goods are estimates only and may change due to supplier schedules, transport delays or other factors beyond our reasonable control.
If a special-order item is subject to a substantial delay and has not yet been dispatched or committed into production, we may, at our discretion, agree to cancellation.
4. Split Shipments
We may dispatch your order in more than one parcel and, where necessary, by different carriers. Where reasonably possible, we will try to notify you in advance.
5. Delivery Attempts
Most deliveries require a signature on receipt.
If delivery is attempted and no one is available to accept the goods, the courier may leave a calling card or provide instructions for rearrangement or collection. If the parcel is not collected or redelivery is not arranged within the courier’s timeframe, the goods may be returned to us.
If goods are returned to us following failed delivery, refusal of delivery, or non-collection, we reserve the right to charge further delivery costs before re-dispatching the order.
6. Risk and Inspection
For business orders, risk in the goods passes on delivery or attempted delivery, subject to our Terms and Conditions. For consumer purchases, risk normally passes when the goods come into the consumer’s physical possession.
You should inspect all goods as soon as reasonably possible after delivery. If the packaging appears damaged, this should be noted with the courier wherever possible.
If any item is missing, damaged or incorrect, please notify us promptly and provide full details, including photographs where available. Prompt reporting helps us investigate and resolve delivery issues quickly.
7. Returns Authorisation
No goods may be returned without prior authorisation from us.
Before sending any item back, you must contact us to request a Returns Authorisation number. Returns sent without prior authorisation may be refused or delayed.
We will provide the correct returns address when the returns authorisation is issued.
8. Consumer Returns and Cancellation Rights
If you are purchasing as a consumer, you may have a legal right to cancel your order within 14 days of receiving the goods, subject to statutory exceptions. If you wish to cancel, you must notify us within that period.
Once cancellation has been notified, you generally have a further period in which to return the goods. Returned goods should be unused except to the extent necessary to inspect them, and should be returned with reasonable care.
Unless we state otherwise, the cost of returning cancelled goods is the customer’s responsibility.
9. Business Returns
Orders placed for business purposes are not automatically eligible for cancellation or return if the goods are not faulty.
Any return of non-faulty goods for business customers is at our sole discretion. If we agree to accept a return, the goods must be unused, in their original packaging and in a condition suitable for resale.
We reserve the right to apply a reasonable restocking charge and to deduct any non-refundable carriage or direct return-related costs from the refund.
10. Faulty, Damaged or Incorrect Goods
If goods are received faulty, damaged or not as ordered, please contact us as soon as possible.
We may ask for photographs, serial numbers, batch details, or return of the goods for inspection before agreeing the appropriate remedy. Where a claim is accepted, we may repair, replace or refund the goods in accordance with the legal rights applying to the sale.
Where transit damage is reported, all packaging should be retained until the matter has been reviewed.
11. Condition of Returned Goods
Unless goods are being returned because they are faulty, damaged or supplied incorrectly, returned items must:
- be properly packed
- be complete
- be unused
- be in original packaging where possible
- arrive in a condition suitable for resale
Returned goods remain your responsibility until received by us. We recommend using a tracked service.
Goods must be returned within the time period stated in the returns authorisation.
12. Non-Returnable Items
Unless faulty or otherwise required by law, we may refuse returns for:
- special-order goods
- made-to-order or custom-built products
- cut-to-length items, including hoses
- assembled units made specifically for a customer
- goods that have been fitted, used, altered or damaged after delivery
- items not in a resaleable condition
13. Refunds
Where a refund is approved, it will be made to the original payment method wherever possible.
For approved business returns, any refund may be reduced to reflect applicable restocking charges, carriage costs, banking charges or other direct return-related expenses where permitted.
14. Repair and Warranty Returns
Where goods are returned for repair, warranty assessment or technical inspection, the customer is responsible for the cost of sending the goods to us unless we agree otherwise in writing.
15. Contact
If you need help with a delivery, return or repair, please contact us before sending any goods back so that we can provide the correct return instructions and authorisation details.